Tickets

Customer support tickets in a workspace rebuilt around flow: KPI tiles, a collapsible filter tray, and a list ↔ board view switcher (the board is a kanban by status — drag a ticket to move it).

Where: CRM → Tickets

Working the queue

• Tiles (open, due, closed…) are clickable filters.
• Filters: status, party, assignee and the date range selector.
• Open a ticket for the detail panel: description, party, assignment, status history, and responses/activity logged against it.
• Statuses (and their board column order) are configurable under CRM settings — open statuses first.

Creating

New ticket: party (customer), subject, description, source, priority, assignee. The ticket lands in the first open status; work moves it rightward across the board.

Assigned staff see and update their tickets from the employee portal's Tickets & Tasks.